What are banked hours of support?
- We are happy to treat time as “Banked hours”.
- Banked Hours are a fixed number of support/consultancy hours from us.
- Banked hours are purchased upfront, but can then be used over whatever timescales you wish.
- If the banked hours are not all used in the fixed payment timescale the hours are carried forward indefinitely until they are all used.
- We encourage our Clients to pick up the phone and ask any question that is bothering them. To encourage that, if an answer can be given in less than 5 minutes, it is free. Above 5 minutes we use the banked hours in 10 minute blocks.
- We use TeamViewer and/or Skype Screen sharing to perform training and support very quickly and efficiently.
Please note, this product entitles you to one hour of banked hours, if you wish to have more, please select the quantity you desire.